Privacy Policy

Last Updated: August 8, 2026

Imperial Artisanat (“Imperial Artisanat,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit imperialartisanat.com (the “Website”), place an order, contact us, or otherwise interact with our services.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue your use of the Website.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Create an account;
• Place an order;
• Subscribe to our newsletter or marketing communications;
• Contact our customer service team;
• Submit an inquiry through our contact form;
• Participate in promotions, surveys, or other activities; or
• Otherwise interact with Imperial Artisanat.

Depending on how you interact with us, the information we collect may include:

• Full name;
• Email address;
• Shipping address;
• Billing address;
• Telephone number;
• Payment and transaction information;
• Company name, where applicable;
• Order history; and
• Any other information you choose to provide to us.

Automatically Collected Information

When you visit our Website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.

This information may include:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Referring website or source;
• Pages visited;
• Date and time of visits;
• Time spent on pages;
• Website navigation and interaction information; and
• Other technical information relating to your use of the Website.

This information is generally used to maintain, secure, and improve our Website and services.

2. Cookies and Similar Technologies

Imperial Artisanat may use cookies and similar tracking technologies to provide and improve the Website, remember your preferences, understand how visitors use the Website, and support our marketing activities.

Cookies are small text files stored on your device when you visit a website.

We may use the following categories of cookies:

Essential Cookies

These cookies are necessary for the Website to function properly. They may be used to maintain sessions, operate the shopping cart, process orders, and provide essential website functionality.

Functional Cookies

These cookies allow the Website to remember choices and preferences you make, helping provide a more personalized experience.

Analytical and Performance Cookies

These cookies help us understand how visitors interact with our Website, including which pages are visited and how the Website performs.

Marketing Cookies

Where applicable and where permitted by law, these cookies may be used to understand browsing activity and provide advertising or marketing communications that may be more relevant to your interests.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You may also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of the Website.

3. How We Use Your Information

We may use the information we collect for the following purposes:

• To process and fulfill your orders;
• To process payments and transactions;
• To arrange shipping and delivery;
• To communicate with you regarding your orders;
• To respond to questions, requests, and customer service inquiries;
• To provide and improve our products and services;
• To operate, maintain, and improve our Website;
• To personalize your experience;
• To detect, investigate, and prevent fraud, abuse, or unauthorized activity;
• To maintain the security of our Website and services;
• To send newsletters and promotional communications where you have provided the required consent or where otherwise permitted by applicable law;
• To comply with legal and regulatory obligations; and
• To establish, exercise, or defend legal claims where necessary.

4. Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may process your information on one or more of the following bases:

• Performance of a contract: For example, processing information necessary to fulfill and deliver an order you have placed.
• Legal obligations: Where processing is necessary to comply with applicable laws or regulations.
• Legitimate interests: Where processing is necessary for legitimate business purposes, provided that those interests are not overridden by your rights and freedoms.
• Consent: Where you have given us consent to process your information for a specific purpose, such as certain marketing or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.

5. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties.

We may share personal information with trusted third parties when necessary to operate our business and provide our services, including:

Shipping and Delivery Providers

We may provide relevant information to shipping companies, couriers, and logistics providers so that your orders can be delivered to you.

Payment Service Providers

Payment information may be processed by third-party payment providers. These providers process payments in accordance with their own privacy policies and applicable security standards.

Service Providers

We may work with third-party service providers that assist us with services such as:

• Website hosting;
• Website security;
• Analytics;
• Email communications;
• Customer support;
• Payment processing;
• Marketing services; and
• Information technology services.

These service providers may only access personal information to the extent reasonably necessary to perform services on our behalf and, where required, are subject to appropriate confidentiality and data protection obligations.

Legal and Regulatory Authorities

We may disclose personal information where required by law, regulation, legal proceedings, court order, or a valid request from a governmental or regulatory authority.

We may also disclose information where reasonably necessary to protect our rights, property, users, employees, customers, or the security and integrity of our Website.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Depending on the services we use, security measures may include:

• Encryption of data transmitted through our Website;
• Secure payment processing through authorized payment providers;
• Website and network security measures;
• Access controls;
• Security monitoring; and
• Regular review of our security practices.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our products and services;
• Complete transactions and maintain appropriate business records;
• Comply with applicable legal, accounting, and regulatory requirements;
• Resolve disputes;
• Prevent fraud and abuse; and
• Establish, exercise, or defend legal claims.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

8. Your Privacy Rights

Depending on your country or jurisdiction and applicable data protection laws, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Request restriction of certain processing;
• Object to certain processing;
• Request portability of your personal information where applicable;
• Withdraw consent where processing is based on consent; and
• Lodge a complaint with the relevant data protection authority.

To exercise any applicable privacy rights, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests in order to protect your personal information.

9. Marketing Communications

If you have subscribed to receive marketing communications from Imperial Artisanat, we may send you information about our products, collections, promotions, offers, or other updates.

You may unsubscribe from marketing communications at any time by:

• Clicking the “Unsubscribe” link included in our marketing emails; or
• Contacting us directly at contact@imperialartisanat.com.

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications, such as order confirmations, shipping updates, or important information relating to your account or purchases.

10. International Data Transfers

Because Imperial Artisanat may use service providers located in different countries, your personal information may be transferred to, stored in, or processed in a country other than the country in which you reside.

Data protection laws may differ between countries.

Where applicable law requires specific safeguards for international transfers of personal information, we will take reasonable steps to ensure that appropriate safeguards are in place.

11. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the General Data Protection Regulation (“GDPR”) or equivalent local legislation.

These rights may include rights of access, correction, deletion, restriction of processing, objection, data portability, and withdrawal of consent, subject to applicable legal conditions and exceptions.

Where required, we will provide appropriate safeguards for international transfers of personal information.

If you have concerns about how your personal information is processed, you may also have the right to contact the relevant data protection authority in your country.

12. Children’s Privacy

Our Website and services are intended for a general audience and are not directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us at contact@imperialartisanat.com so that we can take appropriate action.

13. Third-Party Websites and Services

Our Website may contain links to third-party websites, services, payment providers, social media platforms, or other external resources.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you access.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Website, services, legal requirements, or data protection practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how we protect your personal information.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us:

Imperial Artisanat
Website: imperialartisanat.com
Email: contact@imperialartisanat.com

We will review and respond to privacy-related requests within the timeframe required by applicable law.

By using our Website, you acknowledge that you have read and understood this Privacy Policy