Frequently asked questions

Yes. Every piece is handmade for you in our workshop near Marrakech after you place your order. Production takes 2 to 5 days, then your order is quality-checked, packed and shipped. One-of-a-kind pieces such as our vintage rug poufs and kilims are prepared and finished for you in the same time.

You receive an order confirmation by email straight away. We then make or prepare your piece (2 to 5 days), check it, pack it carefully and hand it to the carrier. As soon as a tracking number is available, we email it to you.

Your order confirmation email lists every item, the shipping cost and the total paid. If you need a formal invoice with your company details, for example for a hotel or business purchase, just ask us.

You can cancel for a full refund within 24 hours of ordering, as long as production has not started. Because each piece is made for you, we cannot cancel once production has begun. To change your address or details, contact us as soon as possible by email or WhatsApp.

Often, yes. Many of our pieces, such as chairs, cushions, ladders and benches, can be made in other colours or sizes. Send us what you have in mind through our contact page or WhatsApp and we will reply with a price and timing.

Very close, but not identical. Every item is made by hand from natural materials, so small variations in wood grain, weave, colour and size are normal. They are the mark of real handmade work, not defects.

We ship to the United States, Canada, the United Kingdom, all European Union countries and Morocco. Need delivery somewhere else? Contact us for a quote.

Shipping is calculated for each product from its packed size and weight and your country, and is shown at checkout before you pay. Delivery within Morocco is a flat $15 per item.

Allow 2 to 5 days for production, then usually 5 to 15 days in transit by express courier (Aramex), depending on your country and customs. In total, most orders arrive within 7 to 20 days. Furniture sent by road freight can take a little longer.

Large pieces such as our rope lounge chairs, egg chair, bench and side table are too bulky for express courier. We send them by road freight to the UK and the European Union for a flat $50 per item, and deliver them within Morocco. For other countries, ask us for a freight quote.

We email you a tracking number as soon as your parcel is handed to the carrier, so you can follow it on the carrier’s website.

Our poufs ship unstuffed to keep shipping costs low. You can fill one at home in about twenty minutes with old blankets, towels or polyester filling. Read our step-by-step pouf stuffing guide.

You can pay by credit or debit card (Visa, Mastercard and more, with Apple Pay and Google Pay where available) or by bank transfer. Card payments are processed securely by Stripe; we never see or store your card details.

Orders shipped outside Morocco may be subject to import duties, taxes or customs fees set by your country. Unless we state otherwise at checkout, these are not included in the price and are paid by the customer. If you are unsure, check with your local customs office before ordering.

All prices are in US dollars (USD). If you pay with a card in another currency, your bank converts the amount at its own rate.

Contact us within 48 hours of delivery with your order number and clear photos of the item and its packaging. Once we confirm the problem, we will send a replacement, repair the item or refund you in full, including the original shipping.

Because every piece is made to order, we do not accept change-of-mind returns once production has started. Any rights you have under your local consumer law are not affected. See our Refund & Returns Policy for full details.

If your parcel has not arrived after the expected delivery time, contact us with your order number and we will follow up with the carrier. If the carrier confirms it is lost, we will send a replacement or refund you.

Yes. We supply resellers across Europe, hotels, riads, cafés, interior designers and homeowners with large projects. Visit our wholesale & trade page to send an enquiry and receive our trade prices.

Tap the heart icon on any product to save it to your wishlist, so you can come back to your favourites later and compare them before you order.

Most pieces need only a gentle brush or vacuum and a damp cloth for spills. Keep natural fibres and wood out of long periods of rain and strong sun. You will find care tips in each product description and in our Journal.