Shipping Policy

Last Updated: August 8, 2026

At Imperial Artisanat, we take pride in our handcrafted products and want you to be satisfied with your purchase.

We understand that sometimes a product may not meet your expectations. This Returns & Refunds Policy explains when returns, exchanges, and refunds may be available and how to request one.

Nothing in this policy is intended to limit any mandatory consumer rights that may apply to you under the laws of your country or jurisdiction.

1. Return Eligibility

1.1 30-Day Return Window

You may request a return within 30 days of receiving your order.

The return period begins on the date shown as delivered by the shipping carrier’s tracking information.

Return requests submitted after the 30-day period may not be accepted, except where a longer period is required by applicable law.

1.2 Condition of Returned Products

To be eligible for a return, products should be:

• Unused and in the same condition in which you received them;
• In their original packaging, where applicable;
• Returned with protective materials, accessories, tags, and documentation where applicable;
• Free from signs of unreasonable use, wear, damage, or alteration; and
• Suitable for resale, taking into account the nature of the product.

Because many of our products are handcrafted, minor natural variations in color, texture, shape, or finish are not considered defects.

2. Non-Returnable Items

Unless otherwise required by applicable law, the following items are generally not eligible for return:

• Custom-made or personalized products;
• Products that are clearly marked as “Final Sale” or “Non-Returnable” at the time of purchase;
• Gift cards; and
• Cosmetic, beauty, hygiene, or personal-care products where returning the item would be inappropriate for health or hygiene reasons.

Additional exclusions may apply where specifically stated on a product page before purchase.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

3. How to Request a Return

3.1 Initiating a Return

To request a return, please contact us at:

Email: contact@imperialartisanat.com

When contacting us, please provide:

• Your order number;
• The name of the product you wish to return;
• The reason for the return; and
• Clear photographs of the product, where requested.

Please wait for confirmation and return instructions from our team before sending any product back.

Returns sent without prior authorization may be delayed or may not be accepted.

3.2 Proof of Purchase

When requesting a return, you should provide:

• Your order number; or
• Other valid proof of purchase, such as an order confirmation, receipt, or payment confirmation.

4. Return Shipping

4.1 Returns Due to Our Error

If the return is required because of an error on our part, such as:

• The wrong product was shipped;
• The product received is materially different from the product ordered;
• The product arrived damaged; or
• Another issue for which Imperial Artisanat is responsible,

we will review the situation and, where appropriate, cover reasonable return shipping costs.

4.2 Returns Due to Change of Mind

For returns requested because of a change of mind, incorrect selection, or another reason not caused by Imperial Artisanat, the customer is generally responsible for the return shipping costs.

Returned products should be sent using a trackable shipping service.

We recommend keeping your shipping receipt and tracking information until your return has been fully processed.

For higher-value products, we also recommend purchasing appropriate shipping insurance.

5. Damaged or Incorrect Items

If your order arrives damaged, please contact us within 24 hours of delivery.

Please provide:

• Your order number;
• Photographs of the damaged product;
• Photographs of the external packaging;
• Photographs of the shipping label; and
• A brief description of the damage.

We may request additional information or documentation if necessary to submit a claim to the shipping carrier or insurance provider.

Damaged products are reviewed on a case-by-case basis.

Where appropriate, we may offer:

• A replacement;
• A repair;
• A partial refund;
• A full refund; or
• Another appropriate resolution.

If you receive an incorrect product, please contact us before returning it so that we can provide the appropriate instructions.

6. Refunds

6.1 Refund Process

Once we receive your returned product, we will inspect it to determine whether it meets the applicable return requirements.

We will then notify you whether your refund has been approved or rejected.

If your refund is approved, we will generally process it within 3 business days.

Refunds will normally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

6.2 Refund Processing Times

After Imperial Artisanat processes your refund, the time required for the funds to appear in your account depends on your payment provider, bank, or card issuer.

In general, refunds may take approximately 5–7 business days to appear after processing, although actual processing times may vary.

Imperial Artisanat is not responsible for delays caused by banks, card issuers, or payment providers.

7. Exchanges

If you would prefer to exchange an eligible product instead of receiving a refund, please indicate this when contacting us about your return.

Please specify the replacement product and, where applicable:

• Size;
• Color;
• Design; or
• Other available variation.

Higher-Priced Exchange

If the replacement product costs more than the original product, you will be required to pay the difference before the replacement is shipped.

Lower-Priced Exchange

If the replacement product costs less than the original product, we will refund the difference to the original payment method, subject to applicable processing conditions.

Exchange products will generally be shipped after we receive and process the returned product.

Exchanges are subject to product availability.

8. Refund Options

Where a refund is approved, it may generally be provided through:

• The original payment method, such as a credit or debit card or PayPal; or
• Store credit, where offered and agreed upon.

The available refund method may depend on the original payment method and applicable legal requirements.

9. Sale and Promotional Items

Products purchased during a sale or promotional period are generally subject to the same return policy as regular-priced products unless the product is specifically marked as “Final Sale” or “Non-Returnable.”

Any special return conditions applicable to a promotion will be communicated at the time of purchase.

10. Customs Duties and Import Taxes

10.1 United States

For eligible orders shipped to the United States, Imperial Artisanat may prepay applicable import duties and standard customs clearance fees under the shipping arrangement applicable to the order.

Where this applies, customers should not be charged those covered import duties or standard customs clearance fees upon delivery.

This does not necessarily include sales taxes, address correction charges, storage fees, return-to-sender fees, or other charges unrelated to standard import duties and customs clearance.

10.2 Other International Destinations

Unless otherwise stated at checkout, international orders outside the United States may be shipped on a Delivered At Place (DAP) basis.

Under DAP arrangements, applicable import duties, VAT/GST, customs clearance charges, brokerage fees, and similar charges may be payable by the recipient.

These charges are determined by the destination country’s authorities and are outside Imperial Artisanat’s control.

Such charges are not included in our product prices unless expressly stated otherwise.

10.3 Customs Documentation

Customs authorities may require the recipient to provide identification, tax registration information, or other documentation before releasing a shipment.

Customers are responsible for providing any information or documentation required by their local customs authorities.

Imperial Artisanat cannot provide false customs information or declare commercial merchandise as a gift.

10.4 Refused or Unclaimed Shipments

If a shipment is refused, abandoned, or returned to Imperial Artisanat because:

• Applicable duties, taxes, or customs charges were not paid;
• The recipient failed to provide documentation requested by customs;
• The recipient refused delivery; or
• The shipment could not be delivered because of incorrect or incomplete information provided by the customer,

any refund will be subject to review and applicable law.

Where permitted by law, original shipping costs and reasonable return transportation, storage, customs, or handling charges may be deducted from any refund or charged to the customer.

This provision does not affect your rights where a product is defective, damaged, or materially different from what you ordered.

11. International Returns

International customers are generally subject to the same return eligibility requirements and return window described in this policy.

However, international customers should be aware that:

• Return shipping may take longer;
• The 30-day return period continues to apply unless otherwise required by applicable law;
• The customer may be responsible for return shipping costs for change-of-mind returns;
• Customs duties, taxes, brokerage fees, or other charges may apply to return shipments;
• The customer is responsible for complying with applicable customs requirements for returned goods; and
• Imperial Artisanat may require appropriate customs documentation before accepting an international return.

Where a return is caused by an error on our part, we will review and, where appropriate, provide reasonable instructions for the return and cover applicable return costs.

12. Late or Missing Refunds

If you have not received your refund within 10 business days after we confirm that the refund has been processed, please:

1. Check your bank account again;
2. Contact your credit card company or bank, as processing times can vary;
3. Check your email for our refund confirmation; and
4. Contact us at contact@imperialartisanat.com if the refund still cannot be located.

We will make reasonable efforts to assist you in determining the status of the refund.

13. Returns That Do Not Meet the Requirements

If a returned product does not meet the requirements of this policy, we may reject the return or offer a partial refund where appropriate and permitted by law.

Examples may include products that have been:

• Used beyond reasonable inspection;
• Damaged after delivery;
• Altered or modified;
• Returned without required components; or
• Returned outside the applicable return period.

If a return is rejected, we may contact you regarding the available options for having the product returned to you.

14. Consumer Rights

This policy does not limit any mandatory consumer protection rights that apply to you under the laws of your country or jurisdiction.

Depending on where you live, you may have statutory rights relating to defective, faulty, misdescribed, or otherwise non-conforming products that apply regardless of the terms of this policy.

Where applicable law provides greater rights than those described in this policy, those legal rights will continue to apply.

15. Contact Us

If you have questions about returns, refunds, exchanges, damaged products, or this policy, please contact us:

Imperial Artisanat
Email: contact@imperialartisanat.com
Website: imperialartisanat.com

We aim to respond to customer inquiries within 24–48 hours, excluding weekends and public holidays.

16. Changes to This Policy

Imperial Artisanat reserves the right to modify or update this Returns & Refunds Policy from time to time to reflect changes in our business practices, products, payment methods, shipping arrangements, or applicable laws.

When changes are made, we will update the “Last Updated” date at the top of this page.

We encourage you to review this policy periodically for the most current information.