Terms and Conditions

Last Updated: August 8, 2026

1. Introduction

Welcome to Imperial Artisanat. These Terms and Conditions (“Terms”) govern your access to and use of imperialartisanat.com (the “Website”) and all related services, including purchasing products, creating an account, and interacting with our online services.

Please read these Terms carefully before using our Website. By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you should not access or use our Website.

2. Company Information

The Website is operated by Imperial Artisanat.

Throughout these Terms, “Imperial Artisanat,” “we,” “us,” or “our” refers to Imperial Artisanat and the entity or entities legally responsible for operating the Website and providing our products and services.

For questions regarding these Terms, please contact us at:

Email: contact@imperialartisanat.com

3. Use of the Website

3.1 Eligibility

You must be at least 18 years old, or the minimum legal age required in your jurisdiction, to use our Website and place orders.

By using our Website, you represent that you have the legal capacity to enter into these Terms and to comply with all applicable laws and regulations.

3.2 Account Creation

When creating an account on our Website, you agree to:

• Provide accurate, current, and complete information;
• Keep your account information up to date;
• Maintain the confidentiality of your login credentials;
• Accept responsibility for activities carried out through your account; and
• Notify us promptly if you suspect unauthorized access to or use of your account.

Where applicable, an account may be created automatically when you place an order using the information provided during checkout.

3.3 Prohibited Activities

You agree not to:

• Use the Website in violation of applicable laws or regulations;
• Use the Website to advertise, promote, or sell products or services without our prior written permission;
• Interfere with another person’s ability to use or enjoy the Website;
• Attempt to disable, damage, overburden, or impair the Website or its infrastructure;
• Use robots, spiders, crawlers, scraping tools, or other automated systems to access the Website without our permission;
• Introduce viruses, malware, Trojan horses, worms, or other harmful code;
• Attempt to obtain unauthorized access to the Website, its servers, databases, or other systems;
• Circumvent security or access-control measures;
• Collect or misuse personal information belonging to other users; or
• Use the Website for any unlawful or prohibited purpose.

4. Products and Orders

4.1 Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, dimensions, prices, and other information displayed on the Website are accurate.

However, we do not guarantee that all information will always be complete, accurate, current, or error-free.

Colors and appearance may vary depending on your device, screen settings, lighting, photography, and other factors.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4.2 Handcrafted Nature of Our Products

Many Imperial Artisanat products are handcrafted and may be made using natural materials.

Because of the handmade nature of our products:

• Each item may have its own unique characteristics;
• Slight variations in color, texture, shape, pattern, or finish are normal;
• Natural imperfections may occur;
• Dimensions may vary slightly from the measurements displayed;
• Product photographs may not represent the exact item you receive in every detail; and
• Such variations do not necessarily constitute defects.

These characteristics are part of the authenticity and individuality of handcrafted products.

4.3 Pricing and Payment

Prices are displayed in the currency indicated on the Website.

Unless expressly stated otherwise, displayed prices may not include applicable taxes, customs duties, import charges, or shipping costs.

We reserve the right to change prices, product availability, promotions, and other commercial information at any time without prior notice.

Payment must be successfully authorized before an order can be processed.

Payments may be processed through third-party payment providers. By submitting an order, you represent that you are authorized to use the payment method provided.

We do not knowingly retain complete payment card information when payment is processed through third-party payment providers.

4.4 Order Acceptance

Submitting an order through the Website constitutes an offer to purchase the selected products.

Receipt of an order confirmation does not necessarily constitute final acceptance of the order.

We reserve the right to accept, refuse, or cancel an order for legitimate reasons, including but not limited to:

• Product availability;
• Pricing or description errors;
• Suspected fraud or unauthorized transactions;
• Shipping restrictions;
• Technical errors; or
• Other circumstances that prevent us from fulfilling the order.

An order is considered accepted when we send an order confirmation or otherwise confirm acceptance of the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order, subject to applicable law.

4.5 Shipping and Delivery

Shipping methods, estimated delivery times, shipping costs, and other delivery information are described in our Shipping Policy.

Delivery estimates are provided in good faith and may be affected by circumstances beyond our reasonable control, including customs procedures, carrier delays, weather events, strikes, or other logistical disruptions.

Customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated at checkout.

4.6 Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Returns & Refunds Policy, together with any mandatory consumer rights applicable in your jurisdiction.

Please review our Returns & Refunds Policy before placing an order.

5. Intellectual Property Rights

5.1 Website Content

Unless otherwise stated, all content available on the Website, including but not limited to:

• Text;
• Product descriptions;
• Photographs;
• Images;
• Graphics;
• Logos;
• Designs;
• Videos;
• Audio;
• Digital materials;
• Software;
• Page layouts; and
• Other website content

is owned by or licensed to Imperial Artisanat and is protected by applicable copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, publish, display, sell, or otherwise exploit Website content without our prior written permission, except where permitted by applicable law.

5.2 Trademarks

The Imperial Artisanat name, logo, branding, product names, designs, slogans, and related marks may constitute trademarks or protected intellectual property.

You may not use our trademarks or branding without our prior written permission.

5.3 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal and non-commercial purposes.

This license does not permit you to:

• Resell or commercially exploit the Website or its content;
• Copy or reproduce product listings, descriptions, photographs, or prices for commercial purposes;
• Create derivative works based on the Website or its content;
• Download or copy account information for the benefit of another business or merchant;
• Use automated data-mining, scraping, robots, or similar extraction tools without our permission; or
• Use our content in a way that infringes our intellectual property rights.

6. User-Generated Content

6.1 Product Reviews

Where the Website allows product reviews, you may submit reviews concerning products you have purchased or used.

Reviews should:

• Be honest and based on your genuine experience;
• Be relevant to the product;
• Not contain unlawful, threatening, defamatory, abusive, obscene, or offensive material;
• Not contain malicious code or harmful content;
• Not infringe the rights of another person; and
• Not contain misleading or fraudulent information.

We reserve the right, to the extent permitted by law, to reject, edit, moderate, or remove content that violates these Terms or applicable law.

6.2 Comments and Other Content

If the Website allows comments, posts, photographs, testimonials, or other user-generated content, the same standards apply.

We may moderate or remove content that we reasonably believe violates these Terms or applicable law.

6.3 License to User Content

By submitting content to our Website, including reviews, photographs, comments, testimonials, or other materials, you grant Imperial Artisanat a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, distribute, adapt, and otherwise use that content in connection with our Website, products, services, and business operations.

You represent that:

• You own or have the necessary rights to submit the content;
• The content does not infringe the rights of another person; and
• Your submission of the content does not violate any applicable law or agreement.

Where required by applicable law, this license is subject to your applicable rights regarding personal information and content.

7. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE DO NOT GUARANTEE THAT:

• THE WEBSITE WILL ALWAYS BE AVAILABLE OR UNINTERRUPTED;
• THE WEBSITE WILL BE COMPLETELY ERROR-FREE;
• ALL CONTENT WILL ALWAYS BE ACCURATE, COMPLETE, OR CURRENT;
• THE WEBSITE WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS; OR
• THE WEBSITE WILL MEET EVERY USER’S PARTICULAR REQUIREMENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES THAT ARE NOT EXPRESSLY PROVIDED IN THESE TERMS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded or limited under applicable law.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IMPERIAL ARTISANAT AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO:

• Your use of, or inability to use, the Website;
• Products purchased through the Website;
• Any interruption or cessation of Website services;
• Unauthorized access to systems or information;
• Errors, bugs, viruses, or other harmful components;
• Reliance on information provided through the Website; or
• Other matters relating to your use of the Website.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO A PRODUCT OR TRANSACTION SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE SPECIFIC PRODUCT OR TRANSACTION GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including mandatory consumer protections.

9. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Imperial Artisanat, its affiliates, officers, directors, employees, contractors, and service providers from claims, liabilities, losses, damages, costs, and expenses arising out of or related to:

• Your unlawful or unauthorized use of the Website;
• Your violation of these Terms;
• Your violation of applicable law;
• Your violation of another person’s rights, including intellectual property or privacy rights; or
• Content you submit to the Website that causes damage or gives rise to a third-party claim.

This provision does not apply to the extent that a claim results from our own unlawful conduct, negligence, or other liability that cannot legally be excluded.

10. Third-Party Links and Services

The Website may contain links to third-party websites, applications, payment services, shipping services, social media platforms, or other services that are not operated or controlled by Imperial Artisanat.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to separate terms and privacy policies established by those third parties.

11. Suspension and Termination

11.1 Termination or Suspension by Imperial Artisanat

To the extent permitted by applicable law, we may suspend or terminate your access to the Website or your account if:

• You violate these Terms;
• You engage in fraudulent or abusive activity;
• Your use of the Website creates a security risk;
• Your use of the Website violates applicable law; or
• We reasonably believe suspension or termination is necessary to protect our Website, business, users, or third parties.

Where appropriate, we may provide notice before suspension or termination.

11.2 Termination by You

You may stop using the Website at any time.

If you have an account and wish to request account closure, please contact us at:

contact@imperialartisanat.com

11.3 Effect of Termination

Upon termination, your right to access or use the Website may immediately cease.

Provisions that by their nature should survive termination will continue to apply, including provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and other applicable rights and obligations.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to Imperial Artisanat and its applicable place of establishment, except where mandatory consumer protection laws provide otherwise.

12.2 Dispute Resolution

If a dispute arises between you and Imperial Artisanat concerning these Terms, the Website, or a purchase, the parties should first attempt to resolve the matter in good faith through direct communication.

If the dispute cannot be resolved amicably, it may be submitted to the competent courts or other dispute-resolution authority having jurisdiction under applicable law.

Nothing in this section prevents consumers from exercising mandatory rights or bringing claims before a court or authority where applicable law permits them to do so.

12.3 Payment Disputes

Payment transactions may also be subject to the terms and dispute-resolution procedures of the applicable payment provider.

13. Changes to These Terms

We may modify or update these Terms from time to time to reflect changes to our Website, services, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of the Website after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by law.

If you do not agree with the revised Terms, you should stop using the Website.

14. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the minimum extent necessary to make it valid and enforceable, where legally possible.

The remaining provisions of these Terms shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, Returns & Refunds Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Imperial Artisanat concerning your use of the Website.

They supersede any prior or contemporaneous agreements, communications, or understandings relating to the same subject matter, except where otherwise required by applicable law.

16. Contact Information

If you have questions, concerns, or requests regarding these Terms or our Website, please contact us:

Imperial Artisanat
Website: imperialartisanat.com
Email: contact@imperialartisanat.com

We will make reasonable efforts to respond to inquiries within an appropriate timeframe.